How can I see content on the Axonius Support Portal?

Question

  • How can I see KBs and community posts when browsing the support portal?
  • Why am I unable to see any content on https://support.axonius.com

Environment

  • Axonius Support Portal
  • Axonius Community Hub

Answer

Knowledge Base and Community posts are restricted to authenticated and approved users. In order to view content, you will need to either register a new account or login to your existing account.

Below is some information on creating an account. As always, please feel free to hit "Submit a request" on https://support.axonius.com or email us at support@axonius.com if you have any questions.

 

If you are logged in, but cannot see content

Submit a new ticket by clicking the "Submit a request" link on https://support.axonius.com or emailing us at support@axonius.com so that our technical support team can assist with your access.

 

If you have emailed support@axonius.com before:

  1. Click the "Sign In" link in the top right of https://support.axonius.com
  2. In the "Sign in to Axonius" modal, click the "Get a password" link next to the "Have you emailed us?" text:
    mceclip0.png
  3. Enter the email address you have contacted support with
  4. Shortly, you will receive an email with a password reset link that will allow you to add a password to your support account

If you have not contacted Axonius Technical Support

  1. Click the "Sign In" link in the top right of https://support.axonius.com
  2. Click the "Sign up" link next to "New to Axonius?"
    mceclip1.png
  3. Enter your full name and email address, them hit "Sign up"
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